At Creation Rack, we offer high-quality digital embroidery designs, graphic designs, and cross-stitch patterns. Since these are digital products, all sales are final, and refunds or cancellations are generally not permitted.
1. Order Cancellation
- As digital products are delivered instantly, orders cannot be canceled once the payment is processed.
- Please review your order carefully before completing the purchase.
2. Refund Policy
We do not offer refunds for digital downloads due to the following:
- Change of mind after purchase
- Purchasing the wrong file or format
- Incompatibility with your software or machine
3. Refund Exceptions
Refunds may be granted only if: The downloaded file is corrupt or defective (proof required) You receive the wrong product due to an error on our sideTo request a refund in these cases, contact info@creationrackco.com within 7 days of purchase with your order details and issue proof (e.g., screenshots).
4. Support & Assistance
If you experience issues with your files, we offer technical support and replacements before considering a refund.By purchasing from Creation Rack, you agree to this Refund & Cancellation Policy.For assistance, contact us: Email: info@creationrackco.com Phone: +92 321 4554397